Policies
Privacy
Customer information collected is only utilized if we need to contact you for further details regarding your appointment, product order, or any necessary follow-up conversations. The Masters greatly appreciate your cooperation in providing us with your complete and accurate contact information.
Late
The team at The Masters salon will do their best to accommodate late arrivals. However, the appointment may need to be shortened or rescheduled. This schedule change will create an inability to fill the appointment time, resulting in a charge of 100% of scheduled services. This charge cannot be used as credit for future services.
Rescheduling
If you need to reschedule your appointment, we will happily accommodate you. However, rescheduling within 24 hours of the original appointment may result in a 50% charge of scheduled services. This charge cannot be used as credit for future services.
Cancellation
The Masters Salon maintains a 24-hour cancellation policy for all services. Appointments that are canceled less than 24 hours prior may result in a charge that is 100% of the cost of the scheduled services. This charge cannot be used as credit for future services.
No-Show
No-shows will result in 100% of the scheduled service cost being charged. No future appointments will be booked until the balance is paid in full. This charge cannot be used as credit for future services.
Payment Methods
The Masters require a debit or credit on file to secure an appointment. All credit card information is confidential and secure. We accept all major credit cards along with apple pay, cash, or checks.
Our Service Guarantee
We strive to make sure you are pleased with your experience at The Masters Salon. If you are not completely satisfied, please let us know within 48 hours. We are happy to correct any service issues within 14 days of your original appointment. There are no refunds for services.
Return Policy
Products purchased at The Masters Salon may be returned for store credit within 14 days of purchase when accompanied by a receipt. Only products returned in the same condition as when purchased will be accepted for refund. There are no cash refunds, only store credit that may be applied toward products and services.
Gift Card Policy
Use of The Masters Salon gift card constitutes acceptance of these terms:
- Gift cards are not redeemable for cash
- All gift cards are non-refundable
- Gift cards do not have an expiration date
- Gift cards must be presented at the time of service
- Gift cards are valid at The Masters Salon only for all products and services available.
Gift Certificate Policy
Use of The Masters Salon gift certificate constitutes acceptance of these terms:
- Gift certificates are not redeemable for cash
- All gift certificates are non-refundable
- Copies of gift certificates are not acceptable
- Gift certificates are valid up to the date of expiration which is stated on the certificate
- Gift certificates must be presented at the time of service
- Gift certificates are valid at The Masters Salon only for what is described on the certificate
- Gift certificates are issued as promotional and donation items